The Healthcare Transformers’ 3 most-read articles of 2019!

Stephanie Shufelt, MBA

Founder of

The Healthcare Transformers’ 3 most-read articles of 2019!

3 January 2020 | 4 min

Healthcare Transformers was launched earlier in June 2019 to bring you the most valuable, innovative content from the sharpest folks in our field so that, together, we can transform patients’ lives – not just with new thinking for the future, but also with practical knowledge for today.

It’s cutting edge, it’s relevant, and it’s courageous – This is why we come to work each day. 

As we kick-off 2020, we want to thank all our contributors and readers for making our site a success. With that, let’s take a look at the 3 most-read articles of 2019!

1. How to improve patient experience in 15 minutes or less? by Shawn Achor

How to improve patient experience in 15 minutes or less?

This article represents the final segment of our three-part interview series where leading positive psychology expert, Shawn Achor, shares simple interventions and daily habits that can help improve patient experience and employee engagement, both key drivers of success.

From the Ritz Carlton hotel chain – known for their amazing customer service – Achor learned about the 10/5 way. Employees there were trained to make eye contact and smile at the person walking down the hallway if they were within 10 feet. Within five feet, they were trained to say hello. 

Six months after implementing the same 10/5 way to a group of hospitals within the Ochsner Health Sytem in Louisiana, there was a significant rise in the number of unique patient visits to the hospital, and patient referrals based on the quality of care skyrocketed. 

In addition, physician engagement levels were the highest in a decade. A one-second free behavioral change resulted in more money for the hospital, more people cared for, better perception of quality of care, and greater levels of happiness by the people providing it.

A positive patient experience begins with positive employees, which is why this was of interest to executive leaders. Achor goes on to say that this transformation was initiated by the leadership. They realized that you can’t create patient satisfaction if the employees are negative or experiencing stress or uncertainty. 

Happiness improves everything from productivity to energy levels to sales to patient satisfaction, so happiness is actually one of the greatest competitive advantages for an organization in this modern-day economy.

Click on the link to read the full article, How to improve patient experience in 15 minutes or less?

2. Nanobots, humanoids & mixed reality: the future of healthcare? by Shivvy Jervis

Nanobots, humanoids & mixed reality: the future of healthcare?

The 4th Industrial Revolution is upon us and is moving forward at great speed. Advances in science and technology are redefining healthcare as we know it.

From personalized healthcare to targeted medicine to automation to artificial intelligence, we’re seeing massive disruption as it relates to the management of patient care, which put this article at the top of the list.

Shivvy Jervis, futurist and keynote speaker on sustainable innovation, has made it her business for the past two decades to uncover the most creative applications of ‘meaningful’ technology that will sustain us in the long term. 

How do you stay relevant during this technological revolution? How does a healthcare organization remain primed to reap the rewards of medical technology advancements? She speaks to these pressing questions focusing on four key goals:

  1. Pre-empting Illness
  2. Mitigating talent shortages
  3. Using data as a healthcare asset in the boardroom, and 
  4. Seamless patient transition into community care

These goals can also be used by executive leaders to shape not only healthcare strategy, but also the patient experience while encouraging a new wave of opportunities, innovations, and cost-saving solutions for healthcare providers across the globe.

Click on the link to read the full article, Nanobots, humanoids & mixed reality: the future of healthcare?

3. Creative disruption: the key to healthcare transformation by Charles Leadbeater

Charles Leadbeater, author and advisor, describes modern healthcare systems as being one of civilization’s greatest achievements. Yet today, we see the healthcare industry facing huge challenges due to an aging population, the change in demand for healthcare, and growing cost pressures to name a few.

The modern hospital-focused healthcare system is now faced with multiple and often overlapping long-term chronic conditions such as diabetes, heart and lung conditions, arthritis, and dementia. 

Leadbeater describes different innovation strategies in pursuit of higher quality care that is more effective, personalized, efficient and fair. Broken down as a simple grid, which can be used as a tool for organizational self-diagnosis for leaders, there are four different innovation trajectories described: improve, combine, reinvent and transform. 

As innovation strategies to improve the current system yield diminishing returns, we will be forced to explore more radical, imaginative strategies that will take us into the transformative quadrant of the strategy grid. 

The insights gained by healthcare leaders regarding the future of healthcare and how to position their organization for successful transformative change is what made this article a top read.

Click on the link to read the full article, Creative disruption: the key to healthcare transformation.

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We are beyond excited as we enter a new year and new decade. 

2019 has been an incredible experience and we are looking forward to delivering even more inspiring and insightful content that addresses the key challenges and drivers in our community. 

Stephanie Shufelt, MBA is one of the editors and founders of She is dedicated to delivering high quality content on the topic of the future of healthcare to our readers.