Healthcare Transformers authors

Diane S. Hopkins

Founder and CEO of ExPeers Consulting & Author

Diane S. Hopkins is the founder of ExPeers Consulting where she works primarily with healthcare clients on patient experience, market communications, and innovation strategy. She was one of the first Chief Experience Officers in the US healthcare industry and is a nationally known thought leader and speaker, and is author of It's Hard to be Easy, Unleashing the Chief Moment Officers and co-author of Advice from a Patient. She is a certified Experience Economy Expert.

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Authors latest publications

Why exceptional experiences require a consumer effort strategy
Article
Patient Experience

Patients desperately seeking ease: Why exceptional experiences require a consumer....

Diane S. Hopkins,

12 January 2022