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Simple and effective ways to improve patient satisfaction with Shawn Achor

Shawn Achor, leading positive psychology expert, helps us understand the role that employees and work culture play in improving patient outcomes and satisfaction.

Shawn Achor is known for his TedTalk: The Happy Secret To Better Work.

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In this interview, Shawn Achor shares key insights and findings from his research around the following topics:

  • Happiness: The best kept secret healthcare leaders need to know to stand out
  • Improving the patient experience in 15 minutes or less
  • Effective ways to engage employees that drive improvements in patient experience.